CUSTOMER SUPPORT

Do you have a question about a Cypress Product or service? We have a fully trained staff of dedicated customer professionals ready to assist you.

Sales Support

You may reach your Account Manager and our Customer Service Department at our corporate office at 800-334-3646 or 847-495-1800.

Samples

Cypress Medical Products is pleased to provide you with samples to evaluate our product offering or as samples for your customers. Please call our dedicated customer service department or your account manager to request specific samples.

Bid Requests/Special Quotes

We welcome the opportunity to provide customized quotes or to develop unique pricing to address specialized opportunities. Please contact our Customer Service department or your Cypress Account Manager so that we might discuss these opportunities with you.

Drop Ship Services

We have the ability to provide drop ship services to address expedited product needs or other special situations. Please contact the Cypress Customer Service department or your Cypress Account Manager for more details.

Freight

We utilize a number of freight options to support the needs of our customers including the use of Customers routing guides or freight accounts, delivered, freight collect, or any of a number of additional options to meet your needs. Please contact the Cypress Customer Service department or your Cypress Account Manager with any special freight terms or delivery requirements.

Ordering

Cypress is fully EDI compatible enabling purchase orders, invoices and advance ship notices to be transmitted through EDI channels. Orders can also be handled personally by Customer Service or your account manager who may be reached at 800-334-3646. Or if you prefer, you may email your order to cypress.customerservice@cypressmed.com or fax your order to 847-495-1008.

Payment Terms

Payment terms are conditional on establishing an open credit line. Payment may also be made via check, wire transfer, Visa, MasterCard or American Express.